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Care Quality Commission – UK Supported Living on being a Good provider…

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http://www.cqc.org.uk/location/1-448700853

With the release of the CQC report under the tougher new regime rating us as a “Good” service we are reflecting here at UKSLS on what we do to improve further.

We’ve identified improvements required and we’ve set up a small team to focus minds on how we improve having navigated this latest inspection – we wont stand still we will get better…..

Watch this space…

2015 will see CQC embed our tougher inspection regime as we rate more and more services and introduce special measures in April when our new regulations also come into force. As we do this we will identify and celebrate the good and outstanding services that do exist. But the old year closed with new reminders that not all care meets the standards we expect. It is vital that we continue to act on information about poor services and use our regulatory and inspection powers to protect people by encouraging services to improve or forcing their exit from the market. These are never easy situations as Merok Park showed but we will ensure that the safety and well-being of people using adult social care services remains our highest priority.

http://www.cqc.org.uk/content/welcome-2015

 

 

UK Supported Living is a fast growing and innovative community care provider based in Bournemouth and servicing clients in Dorset and Hants.

We are seeking to appoint an experienced administrative services manager to our UK Head Office.

For more information contact Rachel Lawson on 01202 331731

UK Supported Living Services Ltd status update

UK Supported Living has grown rapidly and now supports clients across many commissioning groups in Dorset and Hampshire. We have been responding to the very many changes in the sector over the last year and a half. For the last 18 months the business has been:

1. Consolidating our rapid expansion

2. Developing a management structure that can successfully manage further growth beyond the entrepreneurial launch

3. Embedding our electronic  rota management system

4. Embedding our entirely new paperless and fully mobile care database

5. Navigating the impacts of austerity

6. Navigating the impacts of key employment tribunal decisions on pay and conditions in the wider sector

7. Implementing a unique salaried model for all employees

8. Embedding best practice in recruitment

9. Embedding a new training approach

10. Maintaining profitability within the above framework

The 10 point 18 month period of consolidation is now successfully navigated and this report lays out a vision for the next two years.

All of this hard work can be evidenced in our most recent Care Quality Commission audit under the new tougher regime which rated our service as “Good”.

There remain challenges but the investments to date place us in a strong position going forward.

 

Ends

Stephen Lawson

Managing Director

UK Supported Living Ltd

 

http://www.cqc.org.uk/location/1-448700853

We are delighted to confirm that following our latest formal inspection by CQC we have been classed as a “Good” service provider.

Specifically the CQC Inspector stated:

 

• “People were offered choice and control and staff demonstrated an ethos of seeking consent and communicating about each aspect of people’s support.

 

• The training plan for the service took account of specific needs which related to particular individuals.

 

• People’s health was considered as an integral part of their care plan and advice and expertise was regularly sought by the service.

 

• People were treated with respect.

 

• People were given time to express themselves and were prompted in special memories or to express their feelings about an activity they had done in the past.

 

• People’s autonomy and independence was prompted.

 

• People’s privacy and dignity was respected.

 

• Information about people was stored confidentially in the electronic system with appropriate arrangements for security and access.

 

• People benefitted from a person centred service.

 

• Staff showed understanding of what was important to each person both in the small everyday things and were also able to tell us about the relationship each person had with their family.

 

• People’s care and support needs were well understood by the service which was reflected in detailed care plans and risk assessments and in the attitude and care of staff towards people.

 

• People’s diversity was respected.

 

• People’s needs were reviewed by the service and care plans had recently been updated.

 

• The management team expressed a vision of an enabling and empowering service for people with learning disabilities.”

We are pleased with this result and would like to thank all of our staff teams for their hard work.

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